RETURNS

At Ostomysecrets we want you to enjoy your shopping experience with us and are excited that you have come to our site. We highly advise following the sizing charts and measuring before placing your order. Utilizing these tools will help to ensure that you order the correct size and are able to enjoy your product as soon as they arrive. Due to the sanitary nature of undergarments, we are unable to accept returns. If you receive your product and you have any issues, please contact one of our customer service representatives at 1-877-613-6246 and they will provide you with immediate assistance

If you need assistance or have questions about sizing, call us at 1-877-613-6246.

SHIPPING and HANDLING

All orders are packaged and shipped within the business hours of Mon-Fri 9-5 EST

Ostomysecrets uses the United States Postal Service (USPS) and United Parcel Service (UPS) for all of its shipping needs. Upon check out, you will be given several shipping options, designed to meet every need and price point. Overnight shipping is available for orders placed before 2:00pm Eastern Time.